Academic Technology Support (2024)

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BSU currently hosts all online and hybrid-online classes on the Blackboard Learning Management System.Here are some helpful resources to support your academic success on Blackboard.

Getting Started with Blackboard at BSU

Blackboard is used by faculty and students to share information and course materials, to engage in class activities and collaborate online. Many of your faculty are using Blackboard to deliver classes remotely. It is required that you have an internet connection in order to access Blackboard. For best experience, it is recommended using a Chrome, Firefox, or Safari web browser; Blackboard may not support other non-recommended browsers. If you are new to Blackboard or need a refresher, take the Blackboard Student Tutorial course for students, or

To log in to Blackboard at BSU, students should log in to the Student Portal,, and click on Blackboard. Students can also navigate directly to Blackboard at BSU by going to

There are abundant resources to help students get started on Blackboard at BSU. Our knowledgebase articles can help students answer the most frequently asked questions that we receive.

Blackboard Ultra Base Navigation

BSU has upgraded to Blackboard's Ultra Base Navigation. This provides users with an updated user interface that allows users to view their courses and course materials quickly and easily. Watch this introduction video to get an initial look and feel for the new user interface.

Blackboard Student Tutorial Course

BSU offers a Blackboard tutorial course to show new students how to navigate through a Blackboard course site. The course is set up to teach students about the various aspects of using Blackboard for their online courses. While each professor may run their class differently and set up theirBlackboard site specific for their class' needs, thetutorial helps students learn how to complete the basic tasks that might be asked of them.

Students should contact IT support to be enrolled in this tutorial course.

Organizing the Student Course View

This video will demonstrate how students can organize their course view in Blackboard.

Blackboard Assignments

Instructors will often require students to submit their assignments through Blackboard. When an instructor posts an assignment link in Blackboard, students will be able to click on the link, and upload files (various file formats accepted), or write in their responses in a designated text box on the assignment submission page.

Back up course work often, for most instructors will hold you accountable for course work lost to technical difficulties. When contributing to Blackboard discussion assignments or lengthy essay exam questions, consider composing your work in Microsoft Word, saving frequently (or making sure AutoSave is enabled), and then copying and pasting the text into Blackboard.

Reviewing Instructor's Feedback on Assignments in Blackboard

This video will demonstrate how students can review feedback from their instructorson their assignments and tests.

Useful Blackboard Links

Zoom at BSU

Here are some resources to help students with the basics of Zoom at BSU. Zoom is a live web-conferencing tool that faculty may choose to use to conduct their synchronous class sessions. Faculty/Staff may also choose to use zoom for open office hours with students.

Log In Zoom at BSU

Whether you need to join a virtual meeting on your mobile device or computer, these downloadable pdf instructions will help you log in to Zoom at BSU.

If you have an existing Zoom account using your BSU email address, visit, and click “Sign In" to merge your personal Zoom account with BSU's Pro Enterprise license. Click the “Switch to the new account" button and then click “I Acknowledge and Switch" (ignore any warnings about privileges).

You can also watch this short videofor more Zoom login troubleshooting tips.

If you are maintaining separate personal accounts or using accounts from other institutions, you will need to log out of one account and into another. Click here for additional support from Zoom's website on switching between your accounts.

Accessing Zoom Class Recordings

If your professor has published a Zoom class recording or video lecture using Zoom, you can access it by using the Zoom tool on Blackboard.

Zoom Training

Zoomconducts freedaily live webinars​and has alibrary of recorded training videos.

Zoom also has aFrequently Asked Questions​list for common questions.

Additional Zoom Resources

Questions about Zoom?

Contact IT support at or 508-531-2555

Getting Started with Microsoft Teams

There may be certain times where students, faculty, and staff will use Microsoft Teams to meet virtually. Once you have your BSU user account set up, you already have access to the Microsoft Office 365 suite, which includes Microsoft Teams. Students can choose to use the cloud version of these apps, or download the desktop version of these apps.

Log in to Office 365 at BSU

To log in to Office 365 and start using Microsoft apps at BSU, simply go to, and enter your FULL BSU email address, and your password.

Download Office 365 to Your Computer

Thisarticlefrom the Information Technology knowledge base has everything students need to know about downloading Office 365 apps for free using their BSU email account. Be sure to carefully read the instructions and check the system requirements needed in order to properly download these apps.

Need More Assistance?

Call IT Support at 508-531-2555 or email them at

Guidance on Recording in the Classroom and in the Virtual Classroom

Last edited: 05-08-2020

In order to provide consolidated guidance on recording of material and activities in BSU classrooms and/or during University sponsored activities, please see this guidance on permissions and requirements. It is important to note that consent to record must be received in most cases according to Massachusetts law (MA General Laws Part IV, Title I, Chapter 272, Section 99). Exceptions are listed here as part of this guidance document. Thank you for your support in making the classroom experience productive, safe, and accommodating for all participants.

Permission to Record

If the student does not have a Letter of Accommodation granting the audio recording of lectures, then recording is at the professor’s discretion with notification of other parties being recorded (pursuant to Massachusetts law). Students must ask and receive permission prior to recording with any device. Faculty may notify participants of their intention to record using existing prompts sent automatically to all participants by recording technology platform.

Students with ADA Letters of Accommodation

If the student has a Letter of Accommodation granting the audio recording of lectures, however, the recording must be permitted. An exception would be only when the Professor asks all students to discontinue taking notes. The function of the recording is essentially to facilitate note taking for the student. For example, students may be in a discussion that elicits the sharing of personal information. The professor may guide the class to discontinue notetaking and recording to protect student anonymity. This would be an appropriate time to limit the recording of course content for all students.

Two-party consent laws do not override the ADA’s reasonable accommodation requirements. The Disability Resources Office consents to the recording through the Letter of Accommodation and the professor is notified that the class will be recorded. The professor should NOT announce it to the class, as they would not announce any other specific accommodation, but they could add a general accessibility statement to their syllabus if they felt particularly compelled to:

“This course may be audio recorded as an accommodation under ADA/504 laws, but only with permission from the Office of Disability Resources and notice to instructor(s).”

In regard to intellectual property rights, the instructor’s right to privacy or copyright does not override the students right to accommodation. However, students are required to delete all recordings at the end of the semester and notified recordings are only for their personal use. These expectations are communicated in writing to the student on their Letter of Accommodation.

For assistance navigating the topic of recording in the context of an approved accommodation, please contact Jenna Shales, Associate Director of the Disability Resources Office at or by calling 508-531-2194.

Unapproved Recording of Classes or Classroom Discussion

Faculty concerned with the unapproved recording of classes or classroom discussions may refer such concerns to the Office of Community Standards. The Student Code of Conduct addresses alleged violations which include unapproved audio/visual recordings of classes either in person or virtual. Additionally, all University policies such as the Responsible Use of Information Technology Policy apply.

To discuss any concerns related to the unauthorized or unapproved recording of and use thereof may be discussed with Peter Wiernicki, Director, Office of Community Standards at or by calling 508-531-1737.

If it is believed that federal, state, or local law, or conduct that would violate the legal rights of others has occurred, the Bridgewater State University Police Department is available for consultation and assistance by calling 508-531-1212.

If you’re working with a Mac computer, review our LinkedIn Learning video training series(BSU login required) to get better acquainted with your Mac computer and how it works.

If you’re working with a Windows computer, review our LinkedIn Learning video training series(BSU login required) to get better acquainted with your Windows computer and how it works.

Spending some brief time on these tutorials could save you much time and considerable headaches down the road when problems arise.

Download the BSU Mobile App

Students can find their course listings, access more helpful resources, the campus directory, and stay connected with other BSU students through the BSU Mobile App. Got a question? Post on the student feed and ask for help, chances are that someone knows the answer and is ready to help.Download the free mobile app via Google Play or the Apple App Store.

Academic Technology Support (1)

Mobile App Video Tutorial

Watch the BSU Mobile AppVideo to learn why BSU Students call it their favorite app.

If you experience any issues with Blackboard, or other technical issues arise...

Please contact the IT Service Center 24/7/365 at or 508.531.2555 as soon as possible. Provide as many details as possible, including screenshots, so that the IT Service Center can best assist you. Contacting the IT Service Center initiates a ticket number which may also serve as documentation of your technical issue in case you want to share with your instructor the steps you’ve taken to address the issue.

Academic Technology Support (2024)


How does technology support students? ›

Access to information and resources. Technology provides students with instant access to a vast amount of information and resources. The internet and digital tools allow students to explore various subjects, conduct research, and access educational materials that may not be available in traditional textbooks.

How does academic support help students? ›

In addition to addressing logistical challenges, academic student support should also focus on enhancing students' learning and study skills by implementing workshops and resources that teach effective time management, note-taking, and exam preparation strategies.

How does technology help academic performance? ›

Increased Collaboration and Communication

Educational technology can foster collaboration. Not only can teachers engage with students during lessons, but students can also communicate with each other. Through online lessons and learning games, students get to work together to solve problems.

How would you use technology to support the needs of your students? ›

How to Integrate Technology in the Classroom
  1. Power Points and Games. ...
  2. Internet Homework Assignments. ...
  3. Online grading Systems. ...
  4. Classroom Tablets. ...
  5. Listserv. ...
  6. Keeping students engaged. ...
  7. Helps students with different learning styles. ...
  8. Prepare students with life skills.

How does technology support us? ›

How does technology make our lives easier? Technology lends immense support in automating various tasks, setting up reminders, communicating efficiently, paying bills at the click of a button, and shopping for the simplest things, such as groceries to investing in valuable assets right in the comfort of our homes.

How do students benefit from technology in learning? ›

Creates a More Engaged Environment

You may think technology is just a distraction, but it can help encourage active participation in your classroom. Using devices like a computer, tablet, or other type of technology in your classroom can help turn traditionally dull subjects into interactive and fun activities.

How is technology helping students succeed in the classroom? ›

Technology makes it easier for students to collaborate and save their work. Traditionally, when students collaborated, they may have created posters or notes of their work together. However, technology allows students to create digital collections of research and ideas.

How does technology engage students in learning? ›

Technology-Based Assignments

Rather than having them deliver old-fashioned paper essays, some teachers are encouraging students to use technology to demonstrate their learning. Having them create podcasts and videos allow students to develop new skills, display their creativity and demonstrate their learning.

How important is technology in education? ›

Educational technology in education is important because it helps today's teachers to integrate new technologies and tools into their classroom. Teachers are able to upgrade and improve the learner-centeredness of their classroom. It enables teachers to engage their students in unique, innovative, and equitable ways.

How can technology motivate learning support student success? ›

Students engage deeply in class when tech tools encourage them to construct ideas, collaborate with peers, and create unique work.

What is educational technology and an example? ›

What is Educational Technology? [Tools & Media] One important definition of educational technology focuses on “the technological tools and media that assist in the communication of knowledge, and its development and exchange.” Take augmented reality and virtual reality, for example.

What are the benefits of technology? ›

Pros of technology
  • Quick access to information. Democratising access to information is undoubtedly one of the greatest advantages of technology. ...
  • Facilitated learning. ...
  • Breaking the distance barrier. ...
  • Simplifying tasks. ...
  • Providing entertainment. ...
  • Increased productivity and efficiency. ...
  • Increased life expectancy. ...
  • Creating new jobs.
Jan 4, 2023

How technology help your life as a student? ›

Technology in student life is a primary tool contributing to personalised learning and formulating effective strategies for better retention. Using collaborative tools offered by technology, students can study using video lectures by mentors, animated videos, presentations and live lectures.

How does technology increase student motivation? ›

Interactivity makes it easy for students to revisit specific parts of the subjects, to explore them more fully, to test ideas, and to receive feedback. By integrating technology into the classroom, students will easily get engaged in the learning process because learning becames more accessible and fun.

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